Richmond Privacy

1. Information Richmond Collects

Richmond collects and processes several types of personal information, including:

2. How Richmond Uses Your Information

Richmond uses your personal information for the following purposes:

• Service Delivery (Richmond Contract):
  • Processing and managing vehicle rental bookings and agreements for Richmond. Verifying your identity and confirming you meet Richmond rental requirements. Facilitating vehicle collection and return processes at Richmond locations. Processing payments and handling deposits and charges for Richmond rentals.
• Richmond Customer Communication (Legitimate Interest/Contract Performance):
  • Sending booking confirmations, updates, and Richmond rental details. Responding to your inquiries and providing Richmond customer support. Notifying you of changes to Richmond's services or policies.
• Richmond Marketing (Consent/Legitimate Interest):
  • Sending promotional offers, newsletters, and service updates where you have given consent or Richmond has a legitimate interest. You can opt out at any time.
• Service Refinement (Legitimate Interest):
  • Analyzing Richmond's website traffic to improve user experience and site functionality. Conducting research to update Richmond's vehicle fleet and service offerings.
• Regulatory Compliance (Richmond Requirement):
  • Complying with legal, regulatory, and tax requirements for Richmond. Preventing fraud and maintaining service security. Resolving disputes and enforcing Richmond's terms and conditions.

3. Richmond Information

Richmond may share your personal information with:

• Richmond Providers: Third-party companies that help Richmond deliver its services, such as payment processors, IT support providers, and maintenance services. These providers are contractually obligated to protect your data.

Richmond does not sell your personal information to third parties for marketing purposes.

4. Richmond Security

Richmond implements appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption, access controls, secure servers, and regular security assessments. That said, no internet transmission or electronic storage method is completely secure.

5. Richmond Data Retention

Richmond retains your personal information only as long as necessary to fulfill the purposes for which it was collected, including meeting legal, accounting, or reporting requirements. Retention periods vary by the type of information and the context of processing.

6. Your Richmond Rights

Under UK data protection law, Richmond recognises the following rights:

• Right of Richmond: Request a copy of the personal information Richmond holds about you.

To exercise these rights, please contact Richmond using the details below.

7. Cookies and Tracking on Richmond

Richmond's website uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and customize content. You can manage cookie settings through your browser.

8. Richmond Policy Updates

Richmond may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised Last Updated date. We encourage you to review this policy regularly.

9. Contact Richmond

For questions about this Privacy Policy or Richmond's data practices, please contact us: